Policies
Payment is Due on the date of Service or Treatment
Patients are required to pay in full on the date of service. We accept cash, check (only from NE and IA), or credit card (VISA, MasterCard, Discover).
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No Insurance Plan Participation
The services and treatments that are provided by Dr. Abbott and our staff are not typically covered by health insurance plans. As a result we are not participating providers in Medicare, Medicaid, Tri-care, or any other government or private health insurance plans. If you wish to submit a claim to your insurance company, then we will provide you with a simple receipt describing your service, treatment and/or retail items purchased. This receipt will not provide medical codes such as ICD codes. Dr. Abbott and his staff will not call your insurance carrier to pre-approve or pre-certify any visit, service, treatment or prescribed therapy. Dr. Abbott will not write letters to any insurance company or similar health care entity.
No Refunds
There are No Refunds on Medical Services and Treatments, including Botox, Dysport, Jeveau, Sculptra, All Fillers, SkinPen, Testosterone injections, BHRT hormone treatments, Lab testing, Destruction of minor skin lesions, OWL Diet participation, Sclerotherapy, Genius RF microneedling, LaseMD, Evolve, Evoke, chemical peels, dermaplaning, HydraFacial, retail products and any other treatment or service that we provide. If a patient experiences a change in their medical history or use of prescription medications that may prevent them from receiving a treatment or service that was already paid for, then the patient must obtain a letter, at their expense, from their Doctor, detailing the change in medical condition, or use of medications. This updated information will then be reviewed by Dr. Abbott to determine if a change in treatment, or refund of unused services or treatments is warranted.
OWL Diet Referral Credits
Existing OWL Diet patients may refer friends, family or co-workers to Omaha Med Spa for The OWL Diet, and if that person signs up for OWL Diet participation at their Initial OWL Diet Consultation, then the person making the referral receives a $50 Referral Credit that he/she may use for Owl Diet related services, treatments or supplements. The patient who is referred to Omaha Med Spa for OWL Diet participation must be a brand new patient to Omaha Med Spa, who has never been seen in the past for any other consultations, services or treatment that we offer. Referral credits only apply to The OWL Diet and no other services or treatments that we offer.
Deposits to Hold Appointments
New and existing patients are required to make a Deposit to Hold Appointments. The amount of the Deposit is $50. If we do not receive a minimum of four hours notice by email, telephone call, telephone message or email message of the need to change the time of the appointment or cancel the appointment then the deposit is forfeited to Omaha Med Spa. Patients are told this by our staff when they make a Deposit. Deposits are also collected for the first aesthetic consultation and the first OWL diet consultation, with the same risk of forfeiture of deposit with patients failure to provide a minimum of four hours notice of the need to change or cancel an appointment.
Repeated No-Shows
If you continue to fail to show to keep your appointments we have the right to terminate you as a patient.
Bad Debt
If your check fails to clear the bank your check is NSF which stands for non-sufficient funds. Omaha Med Spa will be charged fees related to NSF checks. You will be contacted and required to make payment that is due as soon as possible, plus cover the costs of bank fees related to passing a NSF check. In addition, Omaha Med Spa will not accept payment by check from you in the future.
Medical Records
As a patient of Dr. Abbott’s your medical record will be protected by all state and federal laws. You may request a copy of your medical record at any time, and a copy of this information will be provided to you directly. You will need to pick-up and sign for any copies of medical records that we provide you with. if you wish for a copy of your medical record to be released to another health care provider, or individual, then a properly completed, signed and dated request for release of medical information must be received by our offices. We will strive to process all such releases, subject to state and federal laws, in a timely fashion.
Complaints
If you have any concerns or complaints about the services, treatments or interactions with Omaha Med Spa staff, then please direct your concerns directly to Dr. Carter Abbott at carteroabbott@gmail.com, or mail your letter to our office located at: 16909 Lakeside Hills Court, Suite 407 Omaha NE 68130.